Need a quick answer?
Welcome to your support area, here you'll find questions and answers to help you with your account, choosing your product and placing your order.
Can't find the answer you are looking for?
Please email us at interbosch.wo@uk.bosch.com or call 0330 123 9669 for more information
How can I invite a friend or family member?
Each year you are entitled to three orders of Worcester Bosch products at discounted rates. You can also share your discount with family and friends, allowing them to enjoy the same great rates.*
To share your discount simply invite a person using their email address, we will then send them an unique invite code to access the Store.
Click here to send an invitation
*Bosch Home Comfort associates only, not invited users
How can I view my invites?
Each year you can invite up to 10 people to share your discount with, as we appreciate that not everyone you invite will complete an order.
To check who you have invited via your account, click the link below.
I have invited a family member or friend but they have not received the code, what do I do?
You have the option to resend a code to the email address provided on your account.
This will then resend the email to the user with their code for them to access the store.
How do I remove an invitation from my account?
You have the option to delete an invitation from your account if you no longer wish for that person to have access.
What is the right product for me?
How do I know which product is right for me?
We understand that choosing a new boiler is a big decision.
Our boiler replacement tool is designed to help you find the right boiler best suited for you and your home.
Click here to find your new boiler
Who can install my product?
From home heating advice, to surveys and installation, our network of Worcester Bosch Accredited Installers are here to help get your home heating sorted.
I am a Bosch Service Engineer looking to order a boiler for my home, how do I order?
Email us or call 0330 123 9669 we will be able to support you with placing your order
How can I order heatpumps, air conditioning and solar panels?
Unfortunately, these products cannot be ordered through the website currently but are available for manual orders.
For pricing and to place your manual order, please email us.
Placing your order
Are you able to provide a full price list?
We can provide a price list with the understanding the it is solely for your personal use as per our Terms & Conditions.
What can I do if I can’t find the product I need?
You can email or call us on 0330 123 9669, we will be able to support you with placing your order and the products you need.
I have placed an order already
Can I change my delivery date?
Please email or call us on 0330 123 9669 with your order number.
We are usually able to support changes to delivery lead times.
I’ve ordered the wrong parts what should I do?
Before order has been delivered
After the payment has been processed we are unable to add or change products however, we are able to ensure the incorrect products are not sent and we can help you to order the correct products.
Please email or call us on 0330 123 9669 with your order number.
After order has been delivered
Please email us with your order number and details of the item you wish to return.
Our Returns team will be in contact to arrange collection and provide information refunds
How long will a refund take?
Once you have contacted our Returns Team the total time for the goods to be collected and your refund processed will be no more than 28 days.
Ordering other Bosch products
I want to order White Goods how do I do this?
If you are a Bosch or Siemens employee, you will need to register with your work email address to gain access to the discount offering direct from Bosch Home Appliances.
If you are an invited friend or family member of a Bosch or Siemens employee, you will not be able to gain access and order unless a Bosch or Siemens employee has personally invited you via their Benefits by BSH account.
Contact & Support mks-storesupport@bshg.com
I want to order Power Tools how do I do this?
Still need support?
Please email us at interbosch.wo@uk.bosch.com or call 0330 123 9669 for more information